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    Financial Customer Service: A Guide to Making Smarter Business Decisions written by Hal Schaeffer, President, D & H Credit Services Inc. published by John Wiley and Sons, Inc. September 1999
 

Hal Schaeffer, President, D & H Credit Services Inc., clearly explains how a financial customer service (FCS) function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a FCS department. Drawing on his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance.
 
Specifically
   
 
Making a business case for the FCS department
Laying the groundwork
Determining computer capabilities and needs
Integrating resources
Setting up a phone system
Staffing and training
Managing the transition
Creating a policies manual
Maximizing the potential of the new department
And much, much more!!!
 
 
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