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D & H Credit Services Inc.
 
       
   
D & H Credit's Credit Department Training
 
     
B a c k
D & H Credit has done numerous onsite seminars that are custom made for the firms that have requested them.
     
  It has also provided its clients with a custom made credit course book that can be used to assist in the training of both new and established credit managers. This course book is designed to meet the individual clients needs so no two are alike.
     
  Some of the courses offered in the past include:
     
 
Safeguarding Your Business Against Bankruptcy
     
    Provides credit professionals with a step-by-step action plan to insure that they will be able to build a defense should a debtor’s trustee hit their companies with a preference action. Also includes a brief review of the permissible defenses against preference actions.
     
 
Setting Credit Limits
     
    This is an introductory credit course for those just starting out or a refresher course for those who have not reviewed the basics in a while. It can run anywhere from one hour to three days and can be customized for a particular company’s needs. Includes new ways to find information about your customer on the Internet.
     
 
Financial Statement Analysis
     
    An overall walk through of the four steps of financial analysis. This is an intermediate course. The full day version contains a case study while the half-day version does not.
     
 
Reengineering Cash Flow, Sales & Marketing Strategy: Financial Customer Service
     
    Financial Customer Service – the hottest concept to hit the credit profession in the last decade. This soup to nuts course shows executives how to implement a Financial Customer Service Department. It is based on Hal Schaeffer’s,( President, D & H Credit Services Inc.) best selling book. This course can run from two hours for a brief outline to a full-blown extravaganza lasting a full day.
     
 
Principles of Commercial Credit
     
    Shows credit professionals how to create company-wide policy and procedures for credit and collections. A manual can be created from the course. This typically runs one full day. Includes new ways to find information about your customer on the Internet.
     
 
Negotiate Successful Collection Settlements: A Case Study Approach
     
    Based on real life examples this three-hour course shows attendees how to evaluate the available information, “read the customer”, and put together a strategy, such as good cop/bad cop, to successfully negotiate a successful final conclusion to thorny collection problems.
     
 
And Many, Many More!
     
    Tell us what your headaches are and we will create the course to solve your problems. We’ve developed courses for credit and non-credit organizations, Fortune 500 companies as well as mid-size firms.
     
 
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   D & H Contact Information
  If you need to contact us, please use the following:  
 
Telephone
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(302) 832 - 6980
 
 
FAX
:: (302) 832 - 6980  
 
Headquarters' postal address
:: 171 Haut-Brion Avenue Newark, DE 19702
 
 
Electronic mail
     
 
General Information
:: customer_service dandhcredit.com
 
Speaking engagements
:: customer_service dandhcredit.com  
         
 
     
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