Recognizing the benefit of combining the order-to-cash cycle under one umbrella, a number of leading edge companies are combining the credit and customer service functions in one department - The Financial Customer Service Department.

D & H Credit has worked with customers in setting up a Financial Customer Service Department which has aided firms in their reduction and prevention of claims, charge-backs and delinquency. After assessing their total operation, D & H Credit prepares a customized step by step "roadmap" to create and monitor the new department and has assisted in the implementation of the program. The general steps used in creating and maintaining this type of operation is described in the book (see last paragraph) that was published on September 24, 1999 by Wiley Publications